QQI Communications Module 5N0690

The purpose of the Communications module is to equip the learner with the relevant knowledge, skill and competence to communicate verbally and non verbally in standard everyday tasks and in work-related tasks, operating independently while under general direction.

Learning Outcomes

Analyse a range of current issues in communications and information technology

Summarise in practical terms the elements of legislation that must be observed in a personal and/or work context, to include health, safety and welfare at work and communications-related legislation

Use appropriate non verbal and visual communication in personal- and work-related settings, to include one-to-one, in a group/team, and in formal and informal interaction

Demonstrate verbal skills appropriate to working under general direction, to include making a case and presenting a point of view in group discussion, formal meetings, interviews

Demonstrate listening skills appropriate to working under general direction, to include making eye contact, receiving and interpreting information, control of personal response

Use reading techniques appropriate to a task, to include skimming, obtaining an overview, identifying key points, critical evaluation, in depth analysis

Critique information from a range of complex written material, to include technical/vocational, personal, literary, and written and visual media texts

Research a relevant vocational topic, to include use of primary and secondary sources, acknowledgement of sources, use of enquiry techniques and methods to establish validity and reliability

Use drafting, proofreading and editing skills to write a range of documents that follow the conventions of language usage (spelling, punctuation, syntax), to include creative writing, business proposals, correspondence, reports, memoranda, minutes, applications

Demonstrate communications styles and techniques relevant to different situations in work and leisure, to include one-to-one and group contexts in conversation, interview, oral presentation, question and answer session and for the purposes of persuading, advocacy and informing

Choose the appropriate communications technology to give and receive requests, instructions, suggestions, discussion and feedback in both work and leisure, to include a rationale for choosing one technology over another in different contexts and for different messages