QQI Care Support Module 5N0758

Course Objectives

Understand the responsibilities and entitlements of the care worker

Promote good practice in the care setting

Recognise the importance of working effectively within a team

Acquire effective communication skills

Assessment Structure

Learner Record (70%)

Assignment (30%)

Entry Requirements

National Vocational Certificate Level 4 Or Leaving Certificate or equivalent qualifications and/or relevant life and work experiences

Course Syllabus

Relating to the client

Dependency and its effect on the client and the carer

Client autonomy

Privacy issues

Strengths of an effective care worker

Personal effectiveness in the care environment

Working effectively in a team

Interpersonal skills

Verbal and non verbal communication techniques

Relating to relevant stakeholders e.g. family

Structure and function of the Irish Health Care Service

Primary, secondary and tertiary health care teams

Reporting and record keeping skills