ITIL Foundation Certificate

Course description

The ITIL v4® Foundation Certificate is a 7-week course designed for IT professionals who wish to adopt ITIL as a methodology to enhance the quality of IT service management within their organisation.  The course is offered by E learning or E Learning plus Live online classes. Ideal for newcomers to IT service management with very little prior knowledge of the ITIL 4 framework and processes.

What is ITIL®?

IT Infrastructure Library® (ITIL) is the most widely adopted framework for IT Service Management in the world.  It is a practical approach to identifying, planning, delivering and supporting IT services to any organisation. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

Effective and formal IT Service Management will give an organization a clear view of its IT capabilities. It will give the IT department a clear understanding of the customer’s needs, drivers and motivation. The interlocking IT Service Management disciplines will allow the needs of the customer to be matched by the capability of the services being offered.

ITIL v4® provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. ITIL 4® has evolved by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Course Aims

To provide a basic understanding of the ITIL framework
To understand how ITIL principles can be used to enhance the quality of IT service management within an organization
To understand the four dimensions of service management; organisations, Information and technology; Partners and suppliers; Value streams and processes
To understand the ITIL service value system,
To understand the activities of the service value chain and how they interconnect
To know the purposes of 15 ITIL practises and understand 7 ITIL practices
To prepare to sit the ITIL v4® Foundation Exam

Course content

Key Concepts of Service Management
Four Dimensions of Service Management
ITIL Service Value System
ITIL Management Practices

Globally recognised

ITIL principles are used by a wide range of organizations in both the public and private sectors such as NASA, IBM, HP, British Telecom, HSBC bank and L’Oreal.

The acronym ITIL is a registered trademark of the United Kingdom’s Cabinet Office. Axelos operate ITIL® qualifications through Examination institutes (EI) and Accredited Training Organisations. PeopleCert is the largest Axelos (EI) and VMEdu is one of the biggest Accredited Training Organisations. CMI are an Authorized Training Partner (A.T.P.) of VMEdu.