ILM Certificate in Service Improvement (Lean Six-Sigma)

This internationally recognised course is mapped to both the Irish National Framework of Qualifications (NFQ) as a Level 6 Award, and the UK Qualifications and Credit Framework (QCF) as a Level 5 Award.

This certificate course comprehensively covers Lean Six-Sigma techniques and tools. Lean comprises of a range of business practice for eliminating Waste in order to focus on value-added activities. The course covers the DMAIC (Define-Measure-Analyse-Improve-Control) process and is very practical in nature.   The course has been designed to apply to both manufacturing and service organisations.

By choosing to study this course with CMIT, Students have 24×7 access to CMIT eLearning for the duration of the course. This includes a comprehensive Course Manual, Video, Quizzes and personalised Tutor Support. The course documentation for this course is detailed and easy to read. You will also be able to upload assessments online and receive online feedback. You can use the eLearning system from any computer that has internet access.

Who should complete this course?

Those involved in System Design, Operations or Process Design,

Those involved in Production Management, Service Delivery or Service Improvement.

Those involved in any aspects of IT design/ build, SDLC or agile.

Project Managers, Business Analysts and Project Team members.

Marketing professionals who wish to add highly relevant Lean techniques to their existing skill-set.

Anyone involved in managing Quality or Service Improvement.

Those who wish to gain a professional, accredited qualification in the subject matter by home study distance learning.

Entry Requirements / Prerequisites

Level 5 certificate or equivalent qualification and/or relevant life and work experiences.

As this is a Level 6 professional qualification, learners will be expected to reference their assignment work to a high academic standard.

Candidates must be fluent in English with excellent written English Skills in order to achieve the assessment criteria. Queries on the standard required can be directed to the college.

The assessments for this course will require learners to identify a work-based quality improvement project of strategic importance to your organisation.  Learners will be required to provide evidence of planning and implementing the project.

As this programme is delivered through distance learning, students must be capable of studying on their own initiative.

A basic working knowledge of computers and access to a computer with internet access is required to do the course.