Effective Business Communications

Course Outline

Effective communication skills in business are essential to master as they’re often at the top of the list of qualities demanded by employers.

Through studying this communications training course, which will take around 12 to 14 hours to complete, you will learn how to communicate effectively and professionally within the business environment and be able to demonstrate the practical skills you’ll have gained.

This training course includes six modules. You’ll begin by looking at the definition of business communication, appropriate language and tone to use, how to plan your communication and the forms of written communication. You’ll also look into verbal face-to-face communication, how to communicate effectively by phone, presentation skills and listening skills. Finally, you’ll look at online communication and how to effectively communicate in an email, on a website or blog and more.

If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis. This training course will ensure you produce the highest quality possible, and portray a professional representation of the business you work for.

It would also be an excellent course for anyone looking to work in these types of roles. By undertaking this training, employers will be much more confident in your ability to handle their business communications, whatever the situation.

This is a truly comprehensive communications training course that can be studied on a flexible basis at any of our training centres in Ireland. On completion, you’ll also be able to gain Pitman Training certification to prove your skills to any employer.