Course description

Course Details

The CompTIA A+ certification is the industry standard for computer support technicians. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.

CompTIA A+ is part of the certification track for corporations such as Microsoft, Hewlett-Packard, Cisco and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA A+ certification mandatory for their service technicians. More than 900,000 people worldwide have become CompTIA A+ certified since the program's inception.

This comprehensive elearning course prepares students for the A+ Certification from CompTIA. The course is completed online, at your own time, at a location that suits you. You progress through the course materials and complete the online lessons and tests.

All courseware includes practice labs, exercises and practice exams, and a proven track record of getting learners certified. Our elearning courses provide expert instructor-led training, set in our advanced self-study format with enhanced user controls, which allows you to recreate a classroom experience, anytime, anywhere. Our training is developed by a Microsoft Certified Partner and CompTIA Board Member, guaranteeing our course curriculum not only meets but exceeds your certification training needs.

Course Content

CompTIA A+ 220-801 covers the fundamentals of computer technology, installation and configuration of PCs, laptops and related hardware, and basic networking. CompTIA A+ 220-802 covers the skills required to install and configure PC and Mobile operating systems, as well as configuring common features (e.g. network connectivity and email) for mobile operating systems Android and Apple iOS.

Topics Covered in this Course

220-801

Hardware: The central processing unit; Slot types and display devices; Input devices, ports, cables, and cooling systems; Storage devices; Installing and configuring computer components; Troubleshooting computer components

Networking: Cable and connectors; installing networks; Network devices and troubleshooting

Laptops and Portable devices; Working with laptops and portable devices; Configuring laptop power options; Using laptop peripherals; Troubleshooting laptops; Preventive maintenance for laptops

Printers Setup; Configuring and Troubleshooting.

Safety, Environment and Customer Issues: Safety in the workplace; Hazards and safety precautions; Proper disposal procedures; Communication skills; Professional behavior.

Practice Labs and Practice Exams.

220-802

Operating Systems: Installing;, Configuring; Setting up windows; Basic OS Troubleshooting and Maintenance

Security: Hardware, software, and wireless security; Data and physical security; Installing and configuring security; Troubleshooting security; Maintaining security.

Mobile devices: Android 4.0x, iOS5, Open source vs. closed source/vendor specific. App source (app store and market. Screen orientation (accelerometer/gyroscope). Screen calibration. GPS and geotracking. Email and networking.

Mobile networking, Bluetooth networking.

Securing mobile devices. Execute and configure mobile device synchronization.

Troubleshooting: PCs, mobile devices, drives, motherboard problems, printers, laptops.

Practice Labs and Practice Exams.

Who should complete this course?

IT Technician, Enterprise Technician, PC Technician.

Desktop Support Technician, Field Technician, PC Support Specialist.

People considering a career as a PC Technician.

Existing A+ certified professionals required to keep their certification current.

Entry Requirements / Prerequisites

You must have a good working knowledge of Microsoft Windows.

Assessment

Once you successfully pass the programme, you will receive a Certificate in PC Support from CMIT.

You may optionally take exams to receive CompTIA certification. This is assessed through computer-based multiple choice exams (220-801 and 220-802). Exam fees are not included in the course price.

Technical Requirements

Windows XP, Vista, Windows 7 or Windows 8.

1Gb of Memory.

Flash Player 8 or higher.

Internet access with Internet Explorer 7+, Firefox, Chrome or Safari.

Accreditation

Once you successfully complete the programme, you will receive a Certificate in PC Support from CMIT.

Following successful completion of the exams you will receive CompTIA certification.