Assertiveness Skills

Course Overview: Assertiveness increases the change of success in any human transaction and as such, supervisors, management, sales executives as well as secretarial staff, accounts staff and all who deal with others, will find this a fascinating and really useful assertiveness training course.
Assertiveness is for everyone and this course will help delegates to develop skills to enable them to be more confident.
Course Contents:
What is Assertiveness? : What It is Not Why we Need It Understanding your Own Needs Assertiveness Techniques: The Need to Think Positively Use Your Inner Dialogue Facing Aggression Getting the Message Though Find out About Broken Promises Discrepancy Assertion Negative Feelings Don’t Let Your Emotions Take Charge Saying No Counseling Yourself: The Need to Control Reaction Learning to Respond Changing your Mind Creating Self Esteem Two Way Communication: Listening Your Voice Body Language How to be Assertive The Steps Involved Self Development Dealing with Difficult Situations Dealing with Criticism Confidence Building