Advanced IT Support Technician Diploma with CompTIA

Advanced IT Support Technician Diploma with CompTIA

Diploma Outline

The Advanced IT Support Technician Diploma is intended for anyone already in an IT role.

IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat. Some specialists are tasked with giving instructions to customers on how to use business-specific programs or working with other technicians to resolve problems. Other specialists may be responsible for answering simpler questions from nonbusiness customers, like reestablishing internet connections or troubleshooting household IT products like Wi-Fi routers.

There are several very important skills required for these roles. You must be able to make data easily accessible to those who need it. Pay attention to customers’ descriptions of computer problems.
Be able to ask questions to properly diagnose the problem. Walk customers through the recommended problem-solving steps. Set up or repair computer equipment and related devices. Train users to work with new computer hardware or software. Document changes, revisions and problems.
Provide other team members and managers information.

Typical roles open to those with this qualification are Desktop Support Technicians, IT Support Technicians, Network Field Technician, Network Support Specialist, Network Administrator, Network Analyst.

In addition to the A+ this diploma incorporates, CompTIA Network+ which prepares candidates to support networks on any platform.
CompTIA Network+ is the only certification that covers the specific skills that network professionals need.
It helps you gain the knowledge and skills required to design and implement functional networks on the job.

It also includes Security + which covers risk management incident response, security controls and more. It can also open the door to your cyber security career.

Typical roles open to those with this qualification are Desktop Support Technicians, IT Support Technicians, Network Field Technician, Network Support Specialist, Network Administrator, Network Analyst.