1 Online Courses - Distance Learning Corporate Training Courses in Nationwide

The CIPD level 5 Associate Diploma in People Management is an 11 month part time professional HR qualification designed for those with a keen interest in HR, people management, employee relations and employment law. Designed to ensure that you can achieve a rewarding career in a middle to senior role[...]

All organisations will at one point have to deal with irate customers. This is one of the most difficult activates undertaken by any staff member. All customers, even difficult, aggressive or irate customers need to be valued if an organisation is to thrive. Staff who deal with irate customers need[...]

The telephone is one of the most common forms of interaction between an organisation and its customers. It is therefore vital that an organisation has staff with the skills necessary to deal with such queries. Customers want to know that their concerns are being addressed and that they are valued.[...]

The ILM Unit Certificate - Understanding Customer Service Standards and Requirements - has a strong practical and interactive focus to ensure practical results. Objectives Understanding the role of customer service Understanding customer needs and expectations Improve interpersonal communication skills Handle complaints and irate customers effectively Content Basics of Customer Service and Customer Care[...]